RETURN POLICY

REFUND AND RETURNS & ORDER POLICY

Welcome to the Rocket Collectables website. By using the Rocket Collectables website you agree that your use of the Rocket Collectables website is subject to these Terms of Use. Please read them carefully. Rocket Collectables may from time to time amend these Terms of Use without prior notice. Rocket Collectables reserves the right to, at any time: amend, update, change or remove any part of this website; suspend or restrict your access to this website if you are in material breach of these Terms of Use; and/or stop or suspend the operation of this website.

Terms of Sale

These Terms and Conditions constitute a legally binding contract between the customer (“you”) and Rocket Collectables and apply to the ordering purchase, fulfilment and delivery of goods (“Goods”) from RocketCollectables.net By placing an order for Goods from Rocket Collectables you agree to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.

Rocket Collectables reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Rocket Collectables may do this for example, but without limitation, where:

(a) Rocket Collectables suppliers are unable to supply Goods that they have previously promised to supply;

(b) an event beyond Rocket Collectables' control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Rocket Collectables is unable to supply the Goods within a reasonable time;

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

(d) you ask Rocket Collectables to cancel your Order

What if I change my mind?

We understand that customers will occasionally change their mind upon receiving their order, we are still able to organize a return of the items in order to process a refund for you as long as the following conditions are met:

All change of mind refunds will be inspected to be meeting the above terms and require approval by Rocket Collectables before a refund can be initiated.

Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:

If return postage and handling fees are not paid by the customer within 30 days of being received by Rocket Collectables, the product will be considered abandoned and we will dispose of it.

Items can be returned to Rocket Collectables:

As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.

Refund Payment

Any refunds will be processed via the original form of payment:

Refund Process Time.

Returns generally take 2-5 business days to reach our warehouse.

Once received, your return request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If your return falls outside of these times and are seeking an update on your refund process please contact us

If you received an item you didn't order.

We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact us and we will work with you to resolve the problem as quickly as possible..

If a replacement of the product or part is chosen all postage to deliver the item will be covered by Rocket Collectables.

Instances that Rocket Collectables does not consider as a fault or defect:

RETURN POLICY

REFUND AND RETURNS & ORDER POLICY

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Terms of Sale

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Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of Goods.

​

Rocket Collectables reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Rocket Collectables may do this for example, but without limitation, where:

​

(a) Rocket Collectables suppliers are unable to supply Goods that they have previously promised to supply;

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(b) an event beyond Rocket Collectables' control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Rocket Collectables is unable to supply the Goods within a reasonable time;

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(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

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(d) you ask Rocket Collectables to cancel your Order

What if I change my mind?

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We understand that customers will occasionally change their mind upon receiving their order, we are still able to organize a return of the items in order to process a refund for you as long as the following conditions are met:

The returned item(s) must be sealed and in brand new condition;

There must be proof of purchase(eg. receipt or order number);

Any return postage and initial postage will be covered by the buyer.

The return or refund request is within 30 days of the product being dispatched from our warehouse for completed orders; and

The item is not a TCG or Trading Card Game item.

All change of mind refunds will be inspected to be meeting the above terms and require approval by Rocket Collectables before a refund can be initiated.

Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following additional fees to have the item reshipped:

An additional shipping fee is paid (Standard $10 normal shipping or express shipping to be calculated by order weight); and

A standard $10 processing and handling fee.

If return postage and handling fees are not paid by the customer within 30 days of being received by Rocket Collectables, the product will be considered abandoned and we will dispose of it.

Items can be returned to Rocket Collectables:

By post to our return postal address (Rocket Collectables. 5/19 technology circuit, Hallam 3803) after providing us with the tracking number. Please note that any return postage must be covered at the customer’s expense.

As soon as we receive the item(s), the refund can be initiated to the payment details used to make the initial order.

Refund Payment

Any refunds will be processed via the original form of payment:

Credit Card: Your refund will be credited into a bank account designated by you. Please note funds make take a few business days to clear after refund confirmation.

Refund Process Time.

Returns generally take 2-5 business days to reach our warehouse.

Once received, your return request will be processed within 1-3 business days.

For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If your return falls outside of these times and are seeking an update on your refund process please contact us

If you received an item you didn't order.

We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact us and we will work with you to resolve the problem as quickly as possible..

​​

If a replacement of the product or part is chosen all postage to deliver the item will be covered by Rocket Collectables.

Instances that Rocket Collectables does not consider as a fault or defect:

Products that include a random assortment of potential items not including a specific item or card subject to a random draw such as Trading Card Game Boosters, Trading Card Game Booster Boxes.

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